Goods will not be accepted for Credit without prior written consent and the item must be in the original packaging in resaleable condition. Customers must notify hbi within 14 days of receipt of goods. hbi will issue a return authorization (RA) number and arrange for pick up of the product, note when product is returned a copy of the original invoice is required to be attached to the product. Once the product has been returned to hbi a credit will be issued within 2 business days. If the item is a special order item a 25% restocking fee will be applicable.
For most locations in Saskatchewan and Alberta, delivery is the next day depending on the courier service available to the center. For Regina only, the delivery is half day, for example if an ordered placed before 11:30AM product will be delivered in the afternoon.
Shipping charges will be applied when the order is ready to ship. Shipping charges will be applied to orders under $50 if the customer is located outside of the the following centers, Prince Albert, Regina, Saskatoon, Swift Current and Calgary. Shipping charges apply to all orders which are considered remote locations.
All shortages must be reported within 7 business days of receipt of the goods.